Many thanks to one of my readers named Mike that called me out for never finishing the story. How slack of me as a story teller to NOT finish telling a story! Well here it goes!
It has been A LOOOOONG time since I posted part 1 of this story and I was feverishly looking for the Hormel response. Since I am a email hoarder, I was wildly optimistic about finding the email. Unfortunately, I didn't *sniff sniff*. I do, however remember the gist of the response. I would like to think that the nondescript name of "Jennifer" that was in the signature of the email was really the complaint resolutions representative, but I digress. In a very brief four sentence email, Jennifer assured me that Hormel practices stringent quality standards in how there food is handled during the production process. She cautioned that there will always be variables in the handling of their food products after production, once it leaves Hormel facilities. It was possible that a tiny puncture or leak in the package that caused the vacuum seal integrity to fail would allow mold to grow. She apologized for the inconvenience and said that I would be receiving coupons in the mail to use to by more Hormel products. Bam, that was it.
Well, needless to say, the sight of pepperoni pretty much sickened me. Never the ungrateful soul, I had a loose anticipation for receiving my coupons and thought, if nothing more; I could give them to a friend or a co-worker . About a week later I get a plain white envelope with a single piece of paper with two $3 coupons and a two line , please take this as a token of good faith and thanks for shopping Hormel description.
The story doesn't end there. This story's outcome isn't unlike customer service complaint outcomes that many people experience. I know the first question I have typically gotten when I tell this story is "Did you ever use the coupons?" If you've read any of my other post, you are familiar with my canine niece and nephew. Sampson, the black Boxador at the time of this pepperoni debacle was almost 11 and would eat anything. ANYTHING! After leaving the coupons on a side table for weeks, I came home to find that Sampson either got into an altercation with the coupons or just decided to be a fury garbage disposal and ATE the coupons! Guess what happened to the coupons? I have no idea. I may not have used the coupons, but I did learn two things; after a year of skipping on their turkey pepperoni I decided to give them another shot and I have had no problem since. The second lesson: Boxadors love Hormel coupons.
For your viewing pleasure, please enjoy this picture of the destroyed coupons.